Privacy Policy

Last updated: September 1, 2026

1. Who We Are

Hultgren's Exterior Cleaning Solutions ("we," "our," "us") is a family-owned exterior cleaning company based in Benbrook, Texas, serving the Dallas-Fort Worth metroplex. We provide pressure washing, soft washing, and gutter cleaning services for residential and commercial properties. Our website is located at https://hultgrenscleaning.com/. You can contact us by phone at 682-399-4427 or through our contact page.

2. Information We Collect

We collect information you voluntarily provide when you request a quote, schedule a service, or contact us. This includes:

  • Contact information: Your name, phone number, email address, and property address.
  • Service details: The type of service you're requesting, property size, surface types, and any specific concerns or instructions you share with us.
  • Communication records: Records of phone calls, text messages, emails, and form submissions related to your service requests.
  • Billing information: Payment method and transaction records for completed services (we do not store full credit card numbers — payment processing is handled by third-party payment processors).
  • Website usage data: We use standard analytics tools that may collect anonymized data about how visitors use our website, including pages visited, time on site, and general geographic location (city/region level). We do not use this data to identify individual visitors.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide quotes and estimates for our services.
  • To schedule and perform exterior cleaning services at your property.
  • To communicate with you about your service requests, appointments, and follow-up.
  • To process payments and maintain billing records.
  • To improve our services, customer service, and website functionality.
  • To send service reminders, seasonal offers, or maintenance recommendations (you can opt out at any time by replying STOP to text messages or clicking unsubscribe in emails).
  • To comply with legal obligations and protect our rights.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share information only as necessary to provide our services:

  • Service providers: We may share your contact and property information with our team members who perform the cleaning services. We use third-party tools for text messaging, email, and payment processing — these providers have access to your information only as needed to perform their functions and are bound by their own privacy policies.
  • Legal compliance: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

We never share your information for marketing purposes with third parties.

5. Cookies and Analytics

Our website uses minimal cookies and standard analytics tools to understand how visitors use our site. We do not use advertising cookies, tracking pixels for ad retargeting, or social media tracking cookies. Any analytics we collect is aggregated and anonymized — we do not use it to identify individual visitors. You can control cookies through your browser settings. Disabling cookies will not prevent you from using our website or requesting our services.

6. Data Security and Retention

We protect your personal information using reasonable physical, electronic, and administrative safeguards. Access to customer information is limited to authorized team members who need it to provide services. We retain customer contact and service records for as long as needed to provide ongoing service and support, and for legal compliance purposes. If you request that we delete your information, we will remove it from our active systems within 30 days, except where retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can ask us to correct inaccurate or outdated information.
  • Deletion: You can request that we delete your personal information, subject to legal retention requirements.
  • Opt-out: You can opt out of marketing communications at any time by replying STOP to text messages, clicking unsubscribe in emails, or calling us at 682-399-4427.
  • Do Not Sell: We do not sell your personal information, so no opt-out is needed. However, you may exercise your rights under applicable state privacy laws (including the Texas Data Privacy and Security Act) by contacting us.

To exercise any of these rights, contact us at 682-399-4427 or through our contact page. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are directed to adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Material changes will be noted on our homepage or communicated directly to customers via email or text.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: